Managed Services

Driving Operational Excellence

Application Management Services from e-Resolve help you drive operational excellence from your ERP solutions so you can deliver the innovation and value your users demand. We work with you to deliver differentiated day–to–day app administration, monitoring and pre-emptive maintenance, along with comprehensive adoption solutions to ensure maximum value from your software investments.

e-Resolve provides an SLA–based service to meet your business needs with a maturity model approach and support levels that focus on the business outcomes you expect. Let our services professionals maintain, enhance and manage your ERP solution to maximise the value of your investment and free up your team to focus on business–critical initiatives.

Business Challenges

In the fast–paced application economy, organizations may face challenges to onboard new technologies and keep IT aligned with business outcomes. Expectations and demands are high, and the pressure to deliver innovation doesn’t go away. To deliver value to the business, you need to address daily challenges, such as:

• Ensuring high levels of solution adoption across an organization to maximize ROI
• Misaligned or constrained resources that are constantly busy with day–to–day administration of vital applications
• Acquiring and retaining the right skills and knowledge to ensure operational efficiency and continuity
• Maintaining a low and predictable OPEX while keeping up with the pace of innovation and solution adoption.

Offering Overview

Application Management Services from e-Resolve provide a flexible engagement model that allows you to focus on what’s most important to your business. Supporting your ERP solution both in the cloud and on premises, our professionals can deliver a wide range of services, from exceptional production support to adoption services, guided by an organization’s need to maximize business value.

e-Resolve separates itself from the competition by providing a differentiated service that far exceeds what other vendors can provide, including:

• KPI monitoring
• Architectural guidance
• Upgrades and version currency
• Premium content library
• Learning as a service
• Custom content development

Additionally, customers gain access to e-Resolve insiders from across the organization—from services, education, support, executive management and more.

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