I’ve been working in the field of ERP for some 20 years now. From being an Oracle user moving into support as a permanent employee with Tesco, as a consultant with a large consulting and services organisation, freelancing for the likes of Norfolk County Council, Vodafone and Direct Line Group, to today as a founder and CEO for e-Resolve.
Along that journey I’ve: learnt what it is to experience blue chip corporate life; faced the pressures and often thankless task of delivering month and year end, in spite of the solution, not because of it; nursed Fixed Asset depreciation runs all through the night; revelled in the opportunity to turn bad solutions into good ones; transformed inefficient, costly processes into efficient and cost-effective; turned the failing high profile project into a success; enjoyed the look on the customer’s face when they realise that not only do you talk about delivering high quality, customer-focused consultancy, that your company actually DOES deliver on its promises; felt immense pride when a solution the team has provided has reduced that business process down from a half day to a matter of minutes, or when we’ve taken a list of over 100 issues and reduced them to 0, or delivered a large-scale implementation having befriended, mentored and upskilled the users; felt even more proud when what we do and how we do it has resulted in an UKOUG Partner of the Year Award less than 3 years after formation; learnt what it is to build a business, take others on that journey, stand by the values that inspired me to start e-Resolve in the first place and work hard to make a difference in simplifying and enabling people’s working lives through the right technology.
And all along that journey, I’ve had the good fortune to work with some incredible people. There is no other way to achieve success than to work alongside likeminded individuals, whether they be customers, employees, partners or associates. If we’re not working together to achieve our goals, we’re not realising the full potential of our relationship. It’s not for everyone: be brave, be bold, be different, treat others with the respect they deserve, expect to be treated in the same way, lead don’t manage, support don’t criticise, encourage don’t stifle, don’t settle for second best and work to live, don’t live to work!
Over the last 20 years my career has taken many different (and often diverse) directions. I’ve been fortunate enough to work in the glamorous world of film post-production and the not so glamorous world of mortgage lending. More recently I’ve run my own successful online marketing business helping a variety of small businesses and start-ups with their web strategy and design. Industry, glamour and interest-rates aside … one element that binds all my experiences together is my desire to do a good job. I have strong project management credentials; I’m incredibly motivated, focused and results-driven and I really like to get the best out of people. The bottom line is, I care.
From coordinating multi-disciplinary teams across three continents, to heading up project teams within investment banking, my passion lies in building productive relationships with clients, stakeholders and team members. I get as much satisfaction from delivering a complex, high-budget project to helping individuals achieve their personal goals.
I’m delighted to be working here at e-Resolve where I feel my ideas, experience and hands-on approach really make a difference.
My career path has taken some interesting turns – some by design and some accidental. I’ve worked in operations, customer service, pipeline management, project management, marketing, customer experience, and latterly employee engagement.
The thread running through all of these somewhat varied roles is people. Without understanding the lived experiences of the people that you encounter in your working lives be that colleagues, customers, or partners, then the best laid plans and strategies are likely to fail.
Here at e-Resolve, everyone shares these views. Everything we do is about improving people’s working lives – if it doesn’t, then we don’t do it!
I’m an experienced people professional with over 25 years’ experience as an HR generalist both at an operational and strategic level. I’ve worked for some brilliant brands in my career, both publicly and privately owned, including Tesco, TKMaxx, Telefonica O2 and Global Media and Entertainment (the owners of radio brands Capital, Heart, LBC, Smooth and Classic FM).
My passion is helping businesses perform better by creating great places to work. So there are some common themes that run through all my experience; developing and putting into practice people strategies, that drive higher levels of engagement and performance; articulating a ‘to be’ culture and building people infrastructure that reflects this; managing mergers, acquisitions and transformation programmes with the emphasis on the employee experience to safe guard knowledge, reduce unwanted exits and maintain business performance through change; developing approaches to creating a great place to work that attract brilliant talent and drive higher levels of retention.
I’m a very dynamic and motivated professional with an impeccable track record of delivery. I have extensive experience in delivering complex organisational IT-enabled business change projects and have been responsible for leading multi-functional teams that have achieved a range of successful outcomes.
I have excellent communication and engagement skills and a pragmatic demonstrable approach to managing conflict. I strive to create a culture of continuous improvement and high performance in project delivery. My key skills are: programme and project delivery, transformational IT enabled business change, PRINCE2, MSP and APMG Change Management, commercial management – projects delivered on time and within budget, risk management, contract management and supplier performance, stakeholder engagement and effective communications and developing high performing teams.
Raymond, as a business owner, coach and finance director himself understands the value of building solid personal and business foundations. He understands the value of creating the balance between the person and the business and between providing support and actioning delivery. Providing the support and confidence to business owners to release the energy that inspires personal and business growth.
Leon has been a successful business owner and leader since 1999, with industry experience since 1991. His broad background encompasses Engineering, Service Desk, Provisioning, Sales and Sales Management, CEO and Business Consultant. An entrepreneurial spirit, Leon has successfully completed a dozen M&A transactions and scores of Major Account successes.
As CEO, he has been driving the strategy and ethos of SynergyGroup; assisting the team with aligning its values and expertise with its client’s needs and business culture. SynergyGroup advise, design, manage and support tailored technology solutions that help organisations thrive. They are a single point of contact across voice, data, mobile, networking, infrastructure and applications.
Leon’s specialties are growing businesses, leadership, strategic analysis & growth, supporting and developing staff, sales methodology, supporting clients and coaching them on what it feels like to be a business owner.
Leon’s Interests are technology, businesses and how they work, business people and how they work, family, film, music, running, the Balearics and Liverpool Football Club.
I’ve been a senior executive, consultant and business owner for the last twenty years. I’ve had fun, learned a lot and picked up the odd battle scar – now I help others avoid them. There’s very little I haven’t experienced in marketing and commercial management across large corporates, SME’s and early stage businesses.
My UK and international experience comprises IT, multi-site retailing, consumer durables, financial services, renewable energy and mobile payments. Consumer growth in Malaysia was the most exciting, UK brand rejuventation the most rewarding and an International Administration the most challenging. The best bit however has been the great people I’ve met along the way – the shared experiences, the problems solved and the tears, laughter and chocolate biscuits that got us through.
I’ve held P&L accountability for improving businesses commercial operation; including offline and online marketing, brand strategy, proposition development, purchasing, customer growth, product innovation and customer experience. Working with large and small teams.
In my leisure time, I like to run, coach rugby and walk my dogs. I enjoy helping the Lynchmere Society preserve declining heath land and encouraging participation in rugby as a Director of Haslemere Rugby Club.