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Our Clients

We work closely with a wide range of clients from different sectors and regions across public sector, private sector and local and national governments.  These are just some of the people we’re proud to work with:


South Ayrshire Council


South Ayrshire Council needed to put together a thorough and comprehensive Invitation to Tender for the implementation of Oracle Payroll. Having received a strong recommendation for their professionalism by another Scottish local authority, we engaged e-Resolve to work with us on to scope and define our requirements for an Oracle Payroll solution along with its associated Pensions and Absence Management functionality, to be incorporated into our existing Oracle E-Business Suite solution.

e-Resolve’s approach to the project demonstrated their significant expertise in Oracle HCM, as well as a comprehensive understanding of Scottish local authority legislative requirements. They worked with us, ensuring our requirements were captured at the right level of detail by demonstrating the comprehensive functionality within Oracle HCM, explaining where it would be able to meet our needs and challenging us in certain areas of our requirements. They even helped us to identify areas of change for some of our existing processes and procedures as a prerequisite for the implementation.

In addition, e-Resolve made recommendations around realising the full benefits of our existing Oracle HR setup and usage, to include Self Service and online reporting, both through quick wins and longer term strategic changes. They further demonstrated their ‘value add’ approach by highlighting the internal resourcing implications of running Oracle HCM inclusive of Payroll, from the initial project through to day-to-day running after implementation.

We have been impressed and very satisfied with the service provided by e-Resolve. This was a well managed and delivered project.

Claire Monaghan

Head of Policy, Community Planning and Public Affairs
South Ayrshire Council


Portsmouth City Council


We (Portsmouth City Council) had an urgent requirement to make significant changes to our multiple Employee Assignments setup in Oracle HCM, in time for the new financial year. As these impacted Absence payroll calculations, our Payslips (both Self Service and paper), and apportioning Employers NI for costing amongst others, we knew we needed in-depth Oracle HR and Payroll expertise to achieve our deadline. So, having used the consultancy skills of their Oracle HCM experts successfully in the past, we had no hesitation in utilising the services of e-Resolve to design and deliver the solution.

The project timescales were very tight and, despite some initial issues with our technology and access which we overcame together, e-Resolve, still managed to deliver on time and to budget.

At the same time, we encountered a resource issue with regards to our LGPS 2014 requirements and ongoing internal support for Oracle HCM. Once again, e-Resolve were able to assist by providing a highly qualified resource, meaning we were able to meet our obligations for LGPS 2014 and ensure continued support for our Oracle HCM solution.

We have been delighted with the quality, ethos and professional integrity of e-Resolve and so we would not hesitate to recommend them to anyone who requires Oracle HCM expertise.

Shaun Tetley

Payroll and Pension Manager
Portsmouth City Council


Norfolk County Council


Norfolk County Council has worked with e-Resolve on a range of projects involving business analysis, solution design, configuration and implementation support. Throughout these projects I have been delighted with the level of local government sector specific knowledge that e-Resolve brings to the table. I expect excellent technical, functional and project management skills, and these are present in spades, but the local government knowledge means that we get appropriate solutions delivered that work for us across both HR and Payroll. I have a high level of trust and confidence in the work done with and for us. As a result of working with e-Resolve we have solutions in place that are enabling us to more fully realise the benefits of Oracle functionality driving both efficiency and effectiveness gains – a key requirement in the current local government environment.

Debbie Beck

HR Services Manager
Norfolk County Council

Monarch Airlines


The Monarch Group had an urgent requirement to carry out large scale changes in Oracle E-Business Suite, affecting the business to Oracle with some very challenging deadlines. e-Resolve were engaged due to their significant experience and expertise within HR & Payroll. Not only are their Managing Consultants experts in their field, they also have highly qualified Project Consultants that we utilised during the duration of the Project. e-Resolve worked hand in hand with myself and the business to ensure the required changes could be achieved within the tight timeframe and the changes were fit for purpose. The consultancy service provided by e-Resolve is second to none and one that we will certainly continue to utilise moving forward. I would have no hesitation in recommending e-Resolve services, they continue to exceed our expectations!

Susie Smart

Head of Oracle Systems
Monarch Airlines

Metroline Travel


As one of the largest London Bus operators, we regularly deal with additions to our rostered workforce, invariably bringing different terms and conditions to our existing ones. As such, e-Resolve has worked with us on a number of complex Payroll-based projects to help us deal with these, allowing us to pay our staff accurately and on-time each week, as well as manage our pension and statutory reporting obligations. e-Resolve’s solutions also allow us to be self-sufficient in the day-to-day support of these, despite the complexities. As a result, we’re extremely comfortable in the knowledge that whatever challenges arise in our Oracle HCM requirements going forward, e-Resolve are on hand to help us meet them.

John Brace

Head of Payrolls and Pensions
Metroline Travel